Privacy Policy

Effective Date: January 2025

Northwood Racquets and Fitness

Contact: frontdesk@northwoodrfc.com

Introduction

At Northwood Racquets and Fitness, we are committed to protecting the privacy and security of all individuals who interact with our services, facilities, and website. This Privacy Policy outlines how we collect, use, store, and protect personal information. By using our services, you consent to the practices described in this policy.

Information We Collect

Northwood Racquets and Fitness collects personal information that you voluntarily provide when registering for programs, booking courts, or interacting with our website. This may include:

• Name, email address, phone number, and mailing address
• Payment information for services, memberships, or transactions
• Emergency contact details
• Health or fitness-related information for participation in specific programs

How We Use Information

Personal information is used to:

• Manage program registrations, court bookings, and membership services
• Process payments securely
• Communicate important updates, including schedule changes, facility updates, and membership information
• Improve our services and tailor offerings to better meet user needs
• Ensure participant safety and compliance with health guidelines

Information Sharing

Northwood Racquets and Fitness does not sell, rent, or share your personal information with third parties, except as necessary to:

• Process payments through secure third-party providers
• Comply with legal obligations or protect the safety and security of participants and staff
• Facilitate service delivery through trusted partners, who are required to protect your information under strict confidentiality agreements

Data Security and Retention

We implement reasonable security measures to protect personal information from unauthorized access, disclosure, or misuse. Your information is retained only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, or support administrative functions. You may request to update or delete your personal information by contacting us directly.

Third-Party Services

Our website or services may include links to third-party platforms or use third-party tools (such as payment processors). These third parties have their own privacy policies, and we encourage you to review them to understand how your data may be handled.

Policy Updates

Northwood Racquets and Fitness may update this Privacy Policy periodically to reflect changes in our practices, services, or regulatory requirements. We encourage you to review this policy regularly. Continued use of our services after updates constitutes acceptance of the revised policy.

For any questions or concerns regarding this Privacy Policy, please contact us at frontdesk@northwoodrfc.com.